Frequently Asked Questions

Purchase

1. What does my purchase include?

Your purchase will include complete license to the solution you purchased through Picco Labs website, along with full source code.

2. How can I pay for my purchase?

You may pay through your PayPal account and make a purchase.

3. What if I do not have a PayPal account?

If you do not have a PayPal account, you may send an email expressing your interest in the purchase of (name of the solution). We shall provide you our bank account details. Once you have transferred the amount, kindly send a screen shot of the transfer. We shall then send you the download link to your email address.

4. How can I download the App after my purchase?

Once you have paid and your transaction is successful, you may login to ‘My Account’ on Picco Labs’ website, find the download link, which you may use and download the App.

5. Can I get a refund on my purchase?

Once you have purchased the solution and you have downloaded it, it is as good as you have used the solution. Henceforth, there will be no refund on your purchase.

6. What if I’ am not satisfied with the quality of the App?

We highly recommend you watch the complete demo before making a decision. Our demo exactly shows how the solution works in real scenario. Please make a purchase only if you are satisfied with the demo.

Support

1. What kind of support will I be eligible for after I purchase the App?

We will provide you with initial set up and installation support.

2. Will I be getting any support after the set up and installation?

Our App is completely tested for bugs and technical issues. Still, if you are facing any issue, we can certainly help you out. You may contact us at suresh@piccolabs.com

3. Apart from email, are there any other means through which I can contact you for support?

Yes, you may also contact us through Skype. Our Skype ID is suresh.s1.

4. How long will you be taking to respond to the issue?

We will try our best to attend and solve your issue in minimum 24 hours to maximum 72 hours.

Version

1. Will you be updating the App time to time?

Yes, as and when there is an upgrade in the technology, we will be upgrading the solution as well with the latest version.

2. Will you be adding new features to the solution in future?

Yes, we will constantly work on up grading the solution with new features to make it as competent and to catch up with the latest trend

3. I have purchased the first version. Will I be able to get access to the future versions or should I make a new purchase?

Your one time purchase will equal to your life time purchase. You will be intimated every time when the solution has a version update.

4. The solution I purchased will get automatically updated to the new version?

No, it will not get automatically updated. We will intimate you about the version upgrade on your email, along with the download link of the new version. You may use the link to upgrade the App.

Custom Development

1. I do not have knowledge in web development. Can you use the solution I purchased and develop an app or web application for me?

Certainly yes, we can use the solution you purchased and develop an app for web application for you. You may either outsource your development project to us and we will deliver a full-featured application to you. Alternatively, you may hire us on an hourly basis for the development work.

2. How much will you charge, if we outsource our web development project to you?

That will entirely depend on your requirement. Kindly send us your detailed web development requirement to suresh@piccolabs.com We shall analyze the requirement and send you a quote.

License

1. Can I use the same license for developing more than one application?

One purchase or one license can be used only for one application development only. For multiple application development work, purchase additional licenses.

2. One of my friends also requires this kind of an App. Can I share the App with him?

As already mentioned, one license can be used for only one development only. The solution should not to be distributed to others.

Can I re-sell the App?

Re-sale or re-distribution of the solution is strictly prohibited.